Deposit Policy
A deposit reserves your appointment and is credited toward the final invoice.
Cancellation and Refund Policy
A $50 non-refundable deposit is required to secure your appointment. This deposit is applied toward the total cost of your scheduled service, with the remaining balance due at the appointment. If you cancel your appointment for any reason, the $50 deposit will be retained to cover scheduling, administrative costs, and reserved appointment time. If Straub Document Group LLC is unable to fulfill your appointment, including being unable to provide requested witnesses, your $50 deposit will be refunded in full. If you need to reschedule, please contact us as soon as possible. Rescheduling is subject to availability and approval by Straub Document Group LLC.
Same-Day Appointments
The deposit is non-refundable from the moment it is paid, including for same-day appointments.
Weekday After-Hours Scheduling Fee — +$25
Applies to Monday–Friday appointments before 8:00 AM or after 5:00 PM. Added to the base price of the selected service and applies per appointment, not per document.
Weekend & Holiday Scheduling Fee — +$50
Applies to appointments on Saturdays, Sundays, or recognized holidays. The weekend or holiday surcharge applies on recognized federal holidays and on the federally observed weekday when a fixed-date holiday falls on a Saturday or Sunday. Added to the base price of the selected service and applies per appointment, not per document.
Rush Scheduling Fee — +$75
Applies when an appointment is requested within 2 hours of the desired appointment time. Scheduling fees are never stacked — only the highest applicable fee is charged.
Payment Methods
Cards, cash, and checks are accepted. There is no added fee for paying by credit or debit card.