Privacy Policy

Straub Document Group is a mobile notary and certified signing agent service based in Minnesota, serving the Twin Cities metro and Greater Minnesota. You can reach us at hello@straubdocumentgroup.com or (612) 552-1186.

To schedule and complete a signing, we collect:

• Contact information — full name, phone number, email address, and messaging preferences.
• Appointment details — signing address, preferred date and time, document type, number of signers, witness needs, and special instructions.
• Uploaded documents — files you send in advance of a signing (e.g. loan packages, powers of attorney, medical directives).
• Payment information — deposit and invoice amounts. Card numbers are handled exclusively by Stripe and never stored on our servers.
• Communication metadata — SMS and email delivery status, IP address on form submissions, and browser user agent, used for fraud prevention and troubleshooting.

• Scheduling, confirming, and completing your signing appointment.
• Sending appointment confirmations, reminders, arrival notifications, and receipts by SMS and email.
• Processing deposits and final invoices through Stripe.
• Coordinating with your title company, lender, attorney, or hospital when applicable.
• Keeping the notary journal and records required by Minnesota law.
• Preventing fraud, abuse, and unauthorized access.

We do not sell your personal information, and we do not use it for advertising to third parties.

• Stripe — payment processing for deposits and invoices. Stripe collects card details directly; we receive only limited metadata (last four digits, brand, receipt URL).
• Twilio — SMS delivery for appointment updates. Message content and delivery status are stored to maintain your customer timeline.
• Email delivery provider — used to send confirmations, receipts, and reminders.
• Google Calendar — used internally to check availability and schedule your appointment on our business calendar.
• Supabase / Lovable Cloud — secure hosting of our application database and encrypted file storage.

Each provider has its own privacy policy governing how it handles data on our behalf.

When you provide a phone number and consent to text messaging, we may send you appointment confirmations, arrival notifications, deposit and invoice links, and reminders. Message and data rates may apply. Reply STOP at any time to opt out; reply HELP for assistance. Opting out will not affect your appointment, but you may miss time-sensitive updates.

Our site uses only the cookies and local storage strictly necessary to keep you signed in (for staff accounts) and to remember your preferences (such as messaging choices). We do not use third-party advertising cookies. If we add analytics in the future, we will update this policy first.

Booking records, invoices, and financial logs are retained for as long as required by Minnesota notary and tax record-keeping rules. Uploaded documents attached to a contact request are automatically purged on a scheduled cadence once the associated appointment is complete or the request is closed. You may request earlier deletion of documents you uploaded — see “Your rights” below.

• All traffic between your device and our site is encrypted with TLS (HTTPS).
• Uploaded documents are stored in an access-controlled private bucket with signed, time-limited download links.
• Database access is protected by row-level security policies and role-based access controls.
• Payment card details are handled by Stripe and never transit or rest on our servers.
• Webhook endpoints from Stripe and Twilio are verified with signature checks before any data is accepted.
• We are Licensed & Insured with $100,000 E&O coverage and background screened.

You may contact us at hello@straubdocumentgroup.com to:

• Request a copy of the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of documents you uploaded (subject to legal record-keeping requirements).
• Opt out of SMS or marketing emails.
• Ask questions about how your data is handled.

Our services are intended for adult signers and the parties authorized to schedule on their behalf. We do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new effective date. Continued use of our services after an update constitutes acceptance of the revised policy.

Questions about this Privacy Policy or how your information is handled? Contact us:

• Email: hello@straubdocumentgroup.com
• Phone: (612) 552-1186
• Service area: Minneapolis – St. Paul, MN

See also our Terms & Payment Policies.